Terms & Conditions

At Nakassi, we specialize in delivering high-quality, handcrafted jewelry through a direct manufacturer-to-customer model. Each product undergoes strict quality checks to ensure it meets our standards of craftsmanship and durability.

This policy outlines the terms governing orders, production, returns, and overall engagement with Nakassi.

1. Mandatory Unboxing Video Policy

To ensure transparency and quick resolution of any issues:

• Customers must record a clear unboxing video while opening the parcel
• The video must show:
  • Sealed package condition
  • Opening process
  • Product visibility

This is required for claims related to:

• Damaged products
• Missing items
• Manufacturing defects

Note: Claims submitted without valid unboxing proof may not be eligible for replacement or refund.

2. Replacement Policy (15 Days)

Nakassi offers a 15-day replacement window for verified manufacturing defects:

• Applicable only for defects caused during production
• Product must be returned for quality inspection
• Replacement will be processed after approval

Shipping Note:
Replacements are typically shipped with the next order to optimize logistics costs unless agreed otherwise.

3. Non-Eligible Conditions for Return / Replacement

The following scenarios are not eligible for return, replacement, or refund:

• Change in design preference (size, color, weight, finish within accepted tolerance)
• Products approved via CAD/design confirmation
• Minor transit-related issues (e.g., loose stones) that can be easily fixed
• Damage caused due to:
  • Improper handling
  • Exposure to chemicals
  • Wear and tear after delivery

Color Disclaimer:
Slight color variations may occur due to lighting, photography, or screen differences.

4. Payment & Production Terms

• 50% advance payment required to initiate production
• Remaining 50% payable before dispatch

Production Timeline

• Standard designs: 5–7 business days
• Intricate/custom designs: 7–15 business days
• Additional processes (micron plating/gold finish): +2 business days

5. Order Modifications & Rework

• Changes requested within 24 hours of approval may be accommodated
• Changes after 24 hours:
  • Will incur additional charges
  • May be treated as a new order

6. Micron Plating Standards

• Nakassi uses 2.5%–3% micron gold plating
• Expected durability: up to 2 years, depending on usage and care

Care Note: Avoid exposure to perfumes, water, and harsh chemicals to maintain longevity.

7. Materials & Pricing

• Available materials: Brass and Alloy (priced equally)
• Prices exclude:
  • CAD/CAM services
  • Real gemstones
  • Custom material sourcing

Pricing Structure

• Wholesale pricing for bulk orders
• Retail pricing for low-quantity orders (1–2 pieces)

8. Sample Orders

• Samples are available on request and are chargeable
• Sample costs may be adjusted against bulk orders (if pre-approved in writing)

9. Confidentiality & Custom Design Protection

• All custom designs are treated as strictly confidential
• Nakassi does not share or replicate proprietary designs
• Non-Disclosure Agreements (NDAs) are available upon request

10. Return Process for Defective Items

To initiate a return:

1. Notify Nakassi within 15 days of delivery
2. Share:
   • Unboxing video
   • Clear images of the defect
3. Await quality inspection approval

Approved cases will be processed for:

• Replacement
• Refund (if applicable)

11. Refund Policy

• Refunds apply only for verified manufacturing defects
• Not applicable for custom or made-to-order products

Processing Timeline

• Refunds processed within 7–10 business days
• Mode:
  • Original payment method
  • Or adjusted against future orders

12. Cancellation Policy

• Orders can be cancelled before production starts (no charges)
• Cancellation after production begins:
  • Up to 5% processing fee applicable
• Orders cannot be cancelled after dispatch

13. Shipping & Delivery Terms

• Shipping charges apply as per Nakassi Shipping Policy
• High-value shipments may require signature confirmation
• Nakassi is not responsible for:
  • Delays caused by logistics partners
  • Customs clearance issues (for international orders)

14. Wholesale vs Retail Terms

• Wholesale Orders:
  • Bulk pricing benefits
  • Replacement processed with future shipments
• Retail Orders:
  • Limited quantity purchases
  • Standard pricing applies

15. Limitation of Liability

Nakassi shall not be liable for:

• Indirect or incidental damages
• Loss due to misuse or improper handling
• Delays caused by third-party logistics or external factors

16. Contact & Support

For support regarding orders, returns, or policies:

• Email: support@nakassi.com
• Phone/WhatsApp: +91 8286645003
• Working Hours: Mon–Sat, 10 AM – 7 PM

Nakassi Assurance

Nakassi is committed to delivering ethical, high-quality jewelry backed by transparent policies. Our goal is to build long-term relationships based on trust, craftsmanship, and reliability.

We encourage customers to review all specifications, approvals, and policies carefully before placing an order.