At Nakassi, we are committed to delivering high-quality, handcrafted jewelry directly from manufacturers to customers. Every piece is made with precision and care. However, if your purchase does not meet expectations, we offer a transparent and customer-friendly return policy.
1. 7-Day Easy Return Policy
You may request a return within 7 days of delivery under the following conditions:
Product must be unused, unworn, and in original condition
Must include original packaging, invoice, certificates, and tags
Return request must be initiated within 7 days from delivery date
This aligns with industry practices where returns are allowed within a defined window and only for unused products
2. 100% Refund Eligibility
Eligible returns will receive a 100% refund under these conditions:
Product passes quality inspection (QC)
No signs of wear, tampering, resizing, or damage
All original documents are provided
Refunds will be processed to the original payment method within 7–10 business days after approval
3. Non-Returnable Items
Due to the custom manufacturing nature of Nakassi, the following items are not eligible for return:
Customized or personalized jewelry (engraved, made-to-order)
Made-on-demand CAD designs approved by the customer
Gold coins, loose gemstones, or special order pieces
Items purchased under clearance or final sale
This reflects standard jewelry industry policies where personalized items are excluded from returns
4. Exchange Policy (7 Days)
Exchange can be requested within 7 days of delivery
Applicable only for non-customized products
Exchange allowed once per order
Price difference (if any) must be paid by the customer
5. Damaged, Defective, or Incorrect Products
If you receive a damaged or incorrect item:
Notify us within 24–48 hours of delivery
Share unboxing video and images as proof
We will arrange free return pickup or replacement
Industry standards require early reporting of damaged items for validation and support
6. Return Pickup & Shipping
Nakassi offers free return pickup for eligible returns (India only)
For non-serviceable locations, customers may need to self-ship (reimbursed upon approval)
All returns are insured during transit
7. Refund Processing Timeline
QC Approval: 2–4 business days after receipt
Refund Initiation: Within 48 hours after approval
Credit Timeline:
UPI/Wallets: 2–5 days
Cards/Net Banking: 5–10 days
8. Order Cancellation Policy
Orders can be cancelled before dispatch
Once shipped, cancellation is not allowed—only returns apply
9. International Orders
Returns are not accepted for international orders, except:
Damaged or defective items
Shipping and customs charges are non-refundable
10. Important Notes
Nakassi reserves the right to reject returns that do not meet quality standards
Refunds may be adjusted if promotional discounts no longer apply after return
Any dispute is subject to jurisdiction of applicable Indian laws
11. Why Nakassi’s Policy is Different
Unlike traditional retail brands, Nakassi operates on a direct manufacturer-to-consumer model, which means:
Better pricing (no retail markup)
Custom-made jewelry options
Limited return scope on personalized products
This ensures higher value and craftsmanship, while maintaining fair return conditions.
Nakassi’s return policy is designed to strike a balance between customer satisfaction and custom craftsmanship integrity. Since many products are made-to-order, we encourage customers to review designs, specifications, and approvals carefully before purchase.
